Customer Services


Special Discount

We offer to all our customers a 5% discount for orders over $150.

Packaging

All our jewelry will be neatly seated inside a beautiful free jewelry pouch. You may also choose to purchase a Jewelry Box for your jewel.

Orders

Order On-Line: A secure e-commerce ordering feature has been developed so you can send your order to us by registering and putting items inside your shopping basket. Follow the steps below to place your order: - Add items to your shopping cart using the button near pictures. - Click the button "proceed to checkout" inside your shopping cart. - Insert Shipping and Billing data. - Select Shipping Method. - Place your order.

Payment Methods

Credit Card: We accept the following major credit cards: VISA, MASTERCARD. You can safely enter your entire credit card information via our secure server (Https), which encrypts all submitted data using a 128-bit Digital Certificate. Please be sure to enter the card's proper billing address even if it is being shipped elsewhere. We can only process orders for which we have the exact BILLING address for the card being used. Your transaction is "Approved" but no actual charges are made to your card until we later examine, verify & OK your order here at Amberjewelryglam.com. If your order cannot be fulfilled within a few days, or if we cannot process it for any other reason, your card will not be charged by us until it's ready to ship. For any improper, fraudulent or illegible orders, they will simply never be processed, even though we have received approval from the bank to do so. Any order placed with us will show up on your credit card bill as AMBERJEWELRYGLAM.COM. Paypal: PayPal is one of the safest, most widely accepted ways to pay for your purchases on the Internet. It lets you use funds from either your bank account or credit card; and you can use it with confidence. PayPal is a leader in security technology, their system use state-of-the-art technology to help prevent fraud and protects buyers 100% against unauthorized payments sent from their accounts. (More info about Paypal.)

Secure Data Transaction (Click here to see our certificate)

Our site is safely protected using a 128-Bit SSL digital encryption certificate. SSL (Secure Sockets Layer) is the standard security technology for establishing an encrypted link between a web server and a browser. This link ensures that all data passed between the web server and browsers remain private and integral. It ensures that all personal information you send to us will be encrypted and consequently 100% safe.

30 Days Money Back

We offer a 30 days guarantee on all our products. If the order is incorrect, we will reimburse you the return shipping cost. If the merchandise is being returned for any other reason, we ask that you bear the costs of the initial ($5.00 for orders shipped by priority mail, shipping fee + $15 for orders shipped by Fedex) & return shipping plus a 5$ restocking fee. The merchandise must be in the same condition as when shipped to you in order to receive credit. The merchandise may be returned by Priority Mail, only in this case we will refund the cost of the shipping. If you chose to return the merchandise by express courier, the shipping cost we will not be refunded. All merchandise is visually inspected upon receipt for signs of wear prior to the issuance of any refunds, exchanges or credits. "New and unused condition" means that there are no scratches, marks, or blemishes and the item must not have been sized or altered in any way. We cannot accept a return of any item with any indication that it has been used.